Our Quality Policy is defined and strongly driven by the following management principles and behaviors:
- Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well.
- Achieve our commitments for quality, cost, and schedule.
- Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management.
- Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.
- Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment.
Oil-Air Products strives to be the best provider of hydraulic equipment in the industry. With these guiding principles, everyone in Oil-Air Products is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in- class solutions and services. Our goal is 100% customer satisfaction 100% of the time.
At Oil-Air Products LLC, we recognized that to achieve our vision and mission, we had to dedicate ourselves to developing and maintaining consistent quality practices and a culture that supports our quality principles in all aspects of our business.
Oil-Air Products LLC achieved ISO certification in 2003. The quality of products we produce and the quality of the support and services we provide are instrumental to our success and is our number one priority. A successful quality system provides a foundation for consistent quality processes, products and customer satisfaction, and is a catalyst for identifying changes necessary for constant improvement. Every team member at Oil-Air Products LLC is committed to our quality system and the result is ability to continually meet and exceed the demands of our customers.
A copy of our ISO 9001:2015 quality certification or quality manual is available upon request. You can also contact our quality manager for any other questions or concerns regarding the Oil-Air Products LLC Quality Management System.